Support workspace · Revision 007

Support Inbox, Chat, and Board

Review the locked r006 workspace plus the new browser-local Kanban Board.

01Review the Inbox listScan the full-width mail-style conversation list beneath the shared workspace top bar. 02Open an Inbox TicketReplace the list with the selected conversation and Ticket details, then return to Tickets. 03Review the Chat layoutKeep the conversation list beside the selected thread and Ticket details. 26 · BoardWork Tickets on a BoardUse the immutable All statuses source column, add workflow columns, configure checklists and automations, then open a card in Ticket details. 04Switch Department, Inbox, and ViewChange Department context, then narrow Tickets by Inbox, status, and a saved View. 05Work a Ticket in a ViewAssign, edit Contact details, reply, and observe dynamic View membership. 06Single-Department AgentSee fixed Department access, PENDING work, and the My Inbox View. 07Create a manual email TicketStart inside the Inbox workspace, save as NEW, then send the first email as OPEN. 08Review a closed follow-upCompare immutable closed history with the linked NEW follow-up in the same Gmail thread. 09 · AdminManage Ticket ViewsDrag to sort, search, clone, activate, deactivate, and delete Department Views. 10 · AdminCreate a Ticket ViewBuild ALL and ANY conditions, preview matching Tickets, and set their default Ticket order. 11 · AdminCreate and manage DepartmentsReview the Admin state, including the exclusive Create Department action. 12 · ManagerManage existing DepartmentsUse the management area and review shared Views without Admin-only creation or mutation controls. 13 · ManagerEdit a Department and InboxesUse the dedicated Department page for details, safe deactivation, Inbox health, and connections. 14 · ManagerManage users and accessCreate ADMIN, MANAGER, and AGENT users, assign Departments, and grant Close Ticket separately. 15 · ManagerConfigure closure behaviorManage the versioned 30-day auto-close workflow and Close action for one Department. 16 · AgentReview personal profileOpen Agent Settings without exposing Department, user, Inbox, View, or automation management. 17 · AuthenticationSign in to SupportUse the custom internal sign-in interface and enter an authorized Support destination. 18 · AuthenticationAccept an invitationComplete invited Support onboarding through the custom UI and continue into an assigned Department. 19 · AuthenticationRecover account accessRequest a password reset without revealing whether an account exists. 20 · AuthenticationReview an expired reset linkShow a safe terminal state and request another recovery link. 21 · AuthenticationReview blocked accessInspect inactive, unauthorized, no-Department, and expired-session outcomes. 22 · CustomerReview Customer profileOpen complete Customer details in a new tab and switch into audited edit mode. 23 · WhatsAppReview a WhatsApp conversationInspect Paolo Tan's WhatsApp message, channel identity, composer, and Ticket details. 24 · MessengerReview a Messenger conversationInspect June Lim's Messenger message, Shoppable PH identity, composer, and Ticket details. 25 · ViberReview a Viber conversationInspect Anton Cruz's Viber message, phone identity, composer, and Ticket details.