SSupport Management
Alex RiveraADMINSign out

Automation

Manage closure rules for one Department at a time.

Enabled

Resolved Ticket auto-close

Current version 3

Eligible statusRESOLVED only
Wait period30 consecutive days
Timer resetsReopen or customer activity
Closure actorSYSTEM
Scheduler safetyStatus, workflow version, resolved timestamp, and latest customer activity are rechecked before closure.
Version 3 enabled for Customer Service
Enabled

Immediate Close action

Current version 2

Management and execution are separate

An in-scope ADMIN or MANAGER can manage this Close action. Running it also requires Ticket access and the explicit Close Ticket permission.

Version 2 enabled for Customer Service

Recent management audit

Configuration and permission changes are attributable.

Auto-close v3 enabledAlex Rivera · Customer Service · Today, 9:18 AM

Immediate Close action v2 updatedAlex Rivera · Customer Service · Yesterday, 4:42 PM

Disable auto-close?

Eligible RESOLVED Tickets will stop closing automatically in this Department. Existing Ticket history is unchanged.