SSupport Management
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Views

Create View

Define the Tickets that agents should see in this View.

View details

Name this View and choose its Department.

Shared View

Conditions

Tickets must satisfy every ALL condition and at least one ANY condition when ANY conditions exist.

Meet ALL conditions

Every condition in this section must match.

Meet ANY conditions

At least one condition in this section must match.

Default order

Set the initial order of Tickets when agents open the View.

Preview

Test the current conditions before saving.

Preview matching Tickets to verify the conditions.